Terms & Conditions

Terms and Conditions for Allwood Horse Transport. Please read these terms and conditions carefully in order to confirm your booking.

1. Reasonable wear and tear of the vehicle is accepted; however you are liable to cover the cost of repairs to any damage caused by your horse. You have the opportunity to inspect the vehicle before departure and agree any damage, as arguments will not be entered into later. Any contents are your responsibility. The transport vehicle must be used in accordance with the manufacturer’s specifications.

2. We are insured for care, custody and control up to a maximum of £10,000 per animal. With making your booking you agree with these conditions confirms that you are happy with this maximum amount. We also advise that you insure your animal for transportation.

3. It is up to you as the customer if you wish to use leg protection and a tail bandage on your horse for travelling, you must provide a headcollar and lead rope just let us know when booking if you cannot do this and we will provide one. Due to different dietary requirements, we do not provide hay but do carry hay nets if you wish to provide hay for the journey.

4. The driver takes all reasonable precautions; however, in the event of an accident please note that you are personally liable for your horse in the event of injury or damage sustained to or by your horse.

 5. Liability is not accepted for loss of entry fees or any other related expenses in the event of delayed or cancelled journeys for any reason.

6. 45 minutes loading time in included in your booking with£10 per half hour for time spent loading after the 45 minutes. Should it not be possible to load your horse, a callout fee will still be charged which will take account of the mileage already travelled and time taken in attempt to load your horse. Should you be on a shared load the time may change dependant on the horses behaviour already on the vehicle.

7. Should your horse be very unsettled we reserve the right to refuse to transport the animal and a callout fee will still be payable. If your horse becomes unsettled during transit then we reserve the right to sedate your horse and/or call out an emergency vet to sedate your horse if we deem the situation necessary. You will be liable for any veterinary expenses.

8. You are personally liable for your horse during transport. Please ensure your horse has a passport that must be given to the transporter.

9. Payment is due on the day of transport by cash, or the day before transport by bank transfer. Cheques are not accepted. A cancellation fee of 50% will be issued for any booking cancelled within 48 hours of the date of transport.

10. Under the Welfare of Animals (Transport) Order 1997(WATO) I cannot transport any animal unless it is fit for travel. It is the owner’s responsibility to ensure that their horse or pony is allowed and fit for travel. If your horse or pony is incapable of, or unfit for, travel, in my opinion, I reserve the right to refuse to transport it and a call-out fee will be charged to cover any costs I have already incurred.

11. Customers are more than welcome to travel in the cab of the vehicle, but should be aware they do entirely at their own risk.  

12. By accepting a quote from Allwood Horse Transport and confirming a booking the customer agrees to the Terms and Conditions outlined above.

I have used Vicki at Allwood Horse Transport for over a year now & I come back to use her time & time again. Her box is of a very high standard & she is a safe & careful driver. I have really appreciated her help and patience getting my horse used to loading as he was a little green at first with a 3.5 tonne. We’ve used her to move yards, to go out for schooling sessions and even for one day events. Her rates are highly competitive & an extra pair of hands getting my boy dressed & undressed is always appreciated. I wouldn’t hesitate to recommend her.